Get the straightforward information you need about all your electrical service questions.
Looking for quick answers to your questions about electrical repairs, installations, upgrades, and more? You’ve come to the right place! These FAQs are designed to give you the clear, concise information you need to know and explain how we deliver safe, dependable solutions for every project.
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What electrical services do you offer?
You can turn to us for a complete range of electrical services for your home or business. This includes standard services like installations, replacements, upgrades, and repairs, as well as specialty services like EV charger installations, hot tub wiring, and lighting design.
What are your hours of operation?
We are open from 9:00 AM to 9:00 PM, Monday through Friday. Our office is closed on the weekends.
How do I schedule a service?
You can give our office a call at (704) 280-5257 or fill out our online contact form. A member of our team will coordinate with you to schedule a service time that works for your needs and schedule.
Do you offer estimates before getting started?
Absolutely. Working with us starts with a phone call to understand your requirements. We then follow up with a scheduled appointment on-site for further diagnostics. From there, we will provide a clear, detailed estimate for you to review, and we are happy to answer any questions you may have. For complex projects, we also offer consultations that allow us to carefully break down and explain the costs and provide a tiered plan that fits your budget and timeline.
What makes your approach to electrical work different from competitors?
Our process is what sets us apart. We don’t just fix a single wire – we look at the big picture and provide lasting solutions. Our team specializes in breaking down large projects into a prioritized sequence, helping you tackle upgrades and installations in an order that balances immediate needs and safety with long-term design and cost-effectiveness.
Are you licensed and insured?
Yes, we are fully licensed and insured, so every project we work on meets the highest standards of safety and compliance.
Do you work on new construction?
Yes, we offer electrical services for new construction projects of all sizes as well as renovations and repairs.
Why should I choose a local electrician over a general handyman?
Electrical work demands specialized knowledge to ensure your safety and the longevity of your property. As licensed electricians, we provide quality work that stands the test of time and ensures your home or business stays up to code and safe for occupants.
Is your work covered by a warranty or guarantee?
Yes, we take pride in the work we do and stand behind it with a satisfaction guarantee. We use only high-quality materials that are designed for durability and lasting performance.
Can you help me prioritize electrical repairs on an older home or business?
Yes, this is one of our areas of expertise. We will conduct a thorough assessment and create a roadmap for repairs and upgrades based on priorities like safety and functionality. We’ll identify what areas are safety hazards and address them right away, and save areas that are safe and functional but not necessarily up-to-date as part of a future upgrade plan.
How do I know if I need an electrical panel upgrade?
If you plan to add major appliances, install an EV charger, or are still using a fuse box, it’s time for an upgrade. Modern panels ensure your property is ready to handle the demands of today’s electrical loads without the risk of failure or safety hazards.
What are the signs that I need an immediate electrical repair?
Flickering lights, a burning smell near outlets, buzzing within the walls, or outlets that are warm to the touch all indicate you need urgent repairs. If you’re ever unsure as to whether you need an emergency electrical repair, don’t hesitate to contact us to discuss the situation.
Can you install an EV charger at my home or business?
Yes, we will handle the entire process, from verifying your panel can handle the capacity and upgrading it if needed, to installing a dedicated circuit and the charging unit. We’ll make sure you have a safe, optimized charger that’s ready for action.
Do you offer exterior or interior lighting design services?
Yes – we go beyond just “swapping a fixture” and can help you design a layout that adds to the aesthetic of your space while improving energy efficiency and functionality.
Do you take on “small” projects like swapping outlets or adding dimmer switches?
Absolutely – no job is “too small” for our team, and we’re happy to help you improve the safety and functionality of your home or business. From minor repairs to major upgrades, we will tackle it all with the same level of commitment to quality and attention to detail.
How do you ensure new installations or repairs are “up to code”?
Our team stays up-to-date on the latest developments in local and national electrical codes. We carefully execute each project to ensure it meets strict standards and is as “future proof” as possible.
How do you prioritize tasks and processes for electrical work?
We start with a safety audit and organize tasks into the following categories: Critical Safety, Efficiency Upgrades, and Design and Comfort. This process allows us to work with you and creates room for you to invest your initial budget where it matters most, and then prioritize other upgrades over time.